Published inPractical by Design·PinnedWhy and when service blueprints can help you and your teamA while ago I wrote a quick article about some of the ways you could speed up your team with a service blueprint, and I want to use some further experience of working with service blueprints to expand on that a little more. …Service Design6 min readService Design6 min read
Published inPractical by Design·PinnedSpeed up your team with a service blueprintI’ve been working with a number of cross-functional product teams over the last year, and I’ve found there are a number of challenges which make progress slower than it could be. In my recent experience, the service blueprint can help speed teams up. I want to talk detail vs. I want to talk strategy One of the main issues has been…Service Design5 min readService Design5 min read
6 days agoA weeknote, starting Monday 22 May 2023It’s taken me longer than normal to write this week’s note. Primarily because I got absorbed reading this fascinating paper: Developmental Dyslexia: Disorder or Specialization in Exploration? which popped up in my LinkedIn feed. (Thanks Leonie Tame :-) ). …Weeknotes3 min readWeeknotes3 min read
May 20A weeknote, starting Monday 15 May 2023I’m definitely not at the leading edge of AI developments although I’ve had a small play with a couple of the models. I’m currently a bit overwhelmed by what I see in my social feeds of all of the types of AI model and all of the hot takes on…Weeknotes5 min readWeeknotes5 min read
May 13A weeknote, starting Monday 8 May 2023First up this week — a big round of applause to everyone involved in bringing the Level 6 service designer apprenticeship to life, creating another route for people to learn and get involved in the exciting world of service design. Thanks to Clara Greo for sharing the news on LinkedIn…Weeknotes4 min readWeeknotes4 min read
May 5A weeknote, starting Monday 1 May 2023We had a thought provoking presentation from National Highways about their work on suicide prevention around the strategic road network. It led to some interesting discussion about where and how our teams might be able to play a role through our interactions with some of the people who sadly fall…Weeknotes3 min readWeeknotes3 min read
Apr 28A weeknote, starting Monday 24 April 2023It was great to start the week by hosting a call with some of the design leaders across government and talking about a shared intent for driving public design forward. I’m looking forward to exploring this space some more and making a useful contribution. We held a quarterly planning event…Weeknotes3 min readWeeknotes3 min read
Apr 21A weeknote, starting Monday 17 April 2023As part of our continued efforts to create a coherent view of our insight landscape, one of my peers and I created space to align the work of our teams and identify how we can combine efforts to have greater impact with service teams. …Weeknotes3 min readWeeknotes3 min read
Apr 7A weeknote, starting Monday 3 April 2023A few things to celebrate this week: A service meeting the service standard for a live assessment Getting a new recruitment campaign for two Senior Service Designer roles live (closing date 16 April), with more to follow Publication of the new DVSA vision – Keeping Britain moving safely and sustainably…Weeknotes3 min readWeeknotes3 min read
Apr 1A weeknote, starting Monday 27 March 2023A highlight this week has been my favourite tree in our village doing its springtime thing and bursting into blossom. It’s just visible from our house but I pass it most days on a school run or trip to the local shops. …Weeknotes5 min readWeeknotes5 min read
