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Paul Moran
Paul Moran

553 Followers

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Published in Practical by Design

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Why and when service blueprints can help you and your team

A while ago I wrote a quick article about some of the ways you could speed up your team with a service blueprint, and I want to use some further experience of working with service blueprints to expand on that a little more. …

Service Design

6 min read

Why and when service blueprints can help you and your team
Why and when service blueprints can help you and your team
Service Design

6 min read


Published in Practical by Design

·Pinned

Speed up your team with a service blueprint

I’ve been working with a number of cross-functional product teams over the last year, and I’ve found there are a number of challenges which make progress slower than it could be. In my recent experience, the service blueprint can help speed teams up. I want to talk detail vs. I want to talk strategy One of the main issues has been…

Service Design

5 min read

Speed up your team with a service blueprint
Speed up your team with a service blueprint
Service Design

5 min read


1 day ago

A weeknote, starting Monday 27 March 2023

A highlight this week has been my favourite tree in our village doing its springtime thing and bursting into blossom. It’s just visible from our house but I pass it most days on a school run or trip to the local shops. …

Weeknotes

5 min read

A weeknote, starting Monday 27 March 2023
A weeknote, starting Monday 27 March 2023
Weeknotes

5 min read


Mar 24

A weeknote, starting Monday 20 March 2023

| Surprised by a spontaneous conversation about culture Having written last time about the challenges of context switching I finally bought a copy of Cal Newport’s book ‘Deep Work’ which has been on my list for a long time. …

Weeknotes

3 min read

A weeknote, starting Monday 20 March 2023
A weeknote, starting Monday 20 March 2023
Weeknotes

3 min read


Mar 17

A weeknote, starting 13 March 2023

Which began with a rollercoaster and a reflection Having referenced a good article on operating at different levels of zoom in last week’s note I realised how tiring context switching between levels and different projects and stakeholder groups can be in reality. It was only the end of Monday and…

Weeknotes

3 min read

A weeknote, starting 13 March 2023
A weeknote, starting 13 March 2023
Weeknotes

3 min read


Mar 13

A weeknote, starting Monday 6 March 2023

A few highlights from this week: We held our cross-agency quarterly senior leadership event this week and it was good to see colleagues from across the organisation. As always, good to connect and spend some time together, including an interesting discussion on resilience, and how as leaders we can help…

Weeknotes

2 min read

A weeknote, starting Monday 6 March 2023
A weeknote, starting Monday 6 March 2023
Weeknotes

2 min read


Mar 6

A weeknote, starting Monday 27 February 2023

Started the week by directing a colleague to Kate Tarling’s new book ‘The Service Organisation’ and Lou Downe’s ‘Good Services’. A consistent referral I make to people wanting to know more about the characteristics of good services and the challenges of delivering them in large organisations. I also had the…

Weeknotes

2 min read

A weeknote, starting Monday 27 February 2023
A weeknote, starting Monday 27 February 2023
Weeknotes

2 min read


Feb 28

A weeknote, starting Monday 13 February 2023

Actually, a catch up across two weeks and the start of a new series Inspired by Giles Turnbull’s talk about working in the open in the International Design in Government meetup last week I’m going to have another swing at weeknoting. …

Weeknotes

3 min read

A weeknote, starting Monday 13 February 2023
A weeknote, starting Monday 13 February 2023
Weeknotes

3 min read


Jan 22, 2021

A weeknote, starting Monday 18 January 2021

Planets starting to align This week many of the conversations I’ve had have connected some dots either for myself or others in a way that I think leads us to some interesting places. It was good to connect with my cross-government peer group for our monthly Heads of Design meetup…

Service Design

2 min read

Service Design

2 min read


Jan 15, 2021

A weeknote, starting Monday 11 January 2021

Where the week disappeared rapidly It’s been one of those weeks where time evaporates, and as soon as you think you’ve got space to think the next thing is upon you. Thing’s that stood out this week: Kicking off a new piece of work in one of our services –…

Service Design

2 min read

Service Design

2 min read

Paul Moran

Paul Moran

553 Followers

Head of Service Design & User Research @ Driver & Vehicle Standards Agency, UK

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