Published in Practical by Design·PinnedWhy and when service blueprints can help you and your teamA while ago I wrote a quick article about some of the ways you could speed up your team with a service blueprint, and I want to use some further experience of working with service blueprints to expand on that a little more. …Service Design6 min readService Design6 min read
Published in Practical by Design·PinnedSpeed up your team with a service blueprintI’ve been working with a number of cross-functional product teams over the last year, and I’ve found there are a number of challenges which make progress slower than it could be. In my recent experience, the service blueprint can help speed teams up. I want to talk detail vs. I want to talk strategy One of the main issues has been…Service Design5 min readService Design5 min read
1 day agoA weeknote, starting Monday 27 March 2023A highlight this week has been my favourite tree in our village doing its springtime thing and bursting into blossom. It’s just visible from our house but I pass it most days on a school run or trip to the local shops. …Weeknotes5 min readWeeknotes5 min read
Mar 24A weeknote, starting Monday 20 March 2023| Surprised by a spontaneous conversation about culture Having written last time about the challenges of context switching I finally bought a copy of Cal Newport’s book ‘Deep Work’ which has been on my list for a long time. …Weeknotes3 min readWeeknotes3 min read
Mar 17A weeknote, starting 13 March 2023Which began with a rollercoaster and a reflection Having referenced a good article on operating at different levels of zoom in last week’s note I realised how tiring context switching between levels and different projects and stakeholder groups can be in reality. It was only the end of Monday and…Weeknotes3 min readWeeknotes3 min read
Mar 13A weeknote, starting Monday 6 March 2023A few highlights from this week: We held our cross-agency quarterly senior leadership event this week and it was good to see colleagues from across the organisation. As always, good to connect and spend some time together, including an interesting discussion on resilience, and how as leaders we can help…Weeknotes2 min readWeeknotes2 min read
Mar 6A weeknote, starting Monday 27 February 2023Started the week by directing a colleague to Kate Tarling’s new book ‘The Service Organisation’ and Lou Downe’s ‘Good Services’. A consistent referral I make to people wanting to know more about the characteristics of good services and the challenges of delivering them in large organisations. I also had the…Weeknotes2 min readWeeknotes2 min read
Feb 28A weeknote, starting Monday 13 February 2023Actually, a catch up across two weeks and the start of a new series Inspired by Giles Turnbull’s talk about working in the open in the International Design in Government meetup last week I’m going to have another swing at weeknoting. …Weeknotes3 min readWeeknotes3 min read
Jan 22, 2021A weeknote, starting Monday 18 January 2021Planets starting to align This week many of the conversations I’ve had have connected some dots either for myself or others in a way that I think leads us to some interesting places. It was good to connect with my cross-government peer group for our monthly Heads of Design meetup…Service Design2 min readService Design2 min read
Jan 15, 2021A weeknote, starting Monday 11 January 2021Where the week disappeared rapidly It’s been one of those weeks where time evaporates, and as soon as you think you’ve got space to think the next thing is upon you. Thing’s that stood out this week: Kicking off a new piece of work in one of our services –…Service Design2 min readService Design2 min read
