Published inPractical by Design·PinnedWhy and when service blueprints can help you and your teamA while ago I wrote a quick article about some of the ways you could speed up your team with a service blueprint, and I want to use some further experience of working with service blueprints to expand on that a little more. I also want to offer some thoughts…Service Design6 min readService Design6 min read
Published inPractical by Design·PinnedSpeed up your team with a service blueprintI’ve been working with a number of cross-functional product teams over the last year, and I’ve found there are a number of challenges which make progress slower than it could be. In my recent experience, the service blueprint can help speed teams up. I want to talk detail vs. I want to talk strategy One of the main issues has been…Service Design5 min readService Design5 min read
Jul 24A weeknote, starting Monday 17 July 2023Ending this series of weeknotes the way I started back in February with a bit of a double week catchup. Various work and personal events and some illness delayed things for me over the last couple of weeks. I had thought that writing about two weeks should be pretty easy…Weeknotes4 min readWeeknotes4 min read
Jul 8A weeknote, starting Monday 3 July 2023One thing on my mind this week is how teams maintain clear memory of decisions made. The fact people in a team change over the life of running a service creates a need for the current people in the team to understand ‘how we got to here’. …Weeknotes4 min readWeeknotes4 min read
Jul 3A weeknote, starting Monday 26 June 2023Late to publish this week due to coming down with a migraine at the time I’d usually sift my notes and pan for gold, or at least something with a bit of value. One of the mental side effects of my migraines is a sense of being overwhelmed. All of…Weeknotes2 min readWeeknotes2 min read
Jun 24A weeknote, starting Monday 19 June 2023Three all day face to face events this week – one project kick off and two leadership events with different groups. Kate Tarling joined us in the project kick off and shared some great insight from her work across a whole range of organisations who are on journeys towards being…Weeknotes4 min readWeeknotes4 min read
Jun 19A weeknote, starting Monday 12 June 2023Recruitment continues at pace and the delay in getting this note out was partly down to the lack of brain I had left by the end of the week. Turns out a 5am start on a Monday morning and a train journey is my space this week to catch up. …Weeknotes3 min readWeeknotes3 min read
Jun 11A weeknote, starting Monday 5 June 2023It felt like this week flew by, probably because I was out and about a bit. It followed trips to the Peak District, North East Lincolnshire and York at the end of last week. Feel like I’ve been in endless motion – packing and repacking. At lot of the sense…Weeknotes3 min readWeeknotes3 min read
Jun 5A weeknote, starting Monday 29 May 2023A non-working week this week but as ever I still collected plenty of interesting stuff. My most recent book purchase arrived — Leading Public Design by Christian Bason.* …Weeknotes3 min readWeeknotes3 min read
May 28A weeknote, starting Monday 22 May 2023It’s taken me longer than normal to write this week’s note. Primarily because I got absorbed reading this fascinating paper: Developmental Dyslexia: Disorder or Specialization in Exploration? which popped up in my LinkedIn feed. (Thanks Leonie Tame :-) ). …Weeknotes3 min readWeeknotes3 min read
